Delivery

Delivery charges for our products vary depending on the size and weight of the items ordered therefore if you add products to the shopping cart you will be able to view the standard cost for delivery to a mainland UK address.

Non-Mainland UK and International Delivery

For delivery to the Scottish Highlands, Ireland, The Channel Islands and other addresses outside of the UK, we will quote a delivery charge for your order via email and require your confirmation and payment before proceeding.

All delivery prices quoted are for a door to door delivery service (ground floor main entrance) to a mainland UK address (as specificed by our couriers). If there is restricted access to your delivery address to large arctic vehicles, then please advise us at the time of placing your order so that we can enure that we liaise with you regarding the delivery method used.

How quickly will my order arrive?

Items in stock will normally be dispatched within 48 hours (excluding weekends) with a courier on a 1-2 day delivery service.  An email confirmation will be sent to you within 24 hours of your order being placed.(excluding weekends) to confirm your estimated despatch date.

Express Delivery options are available for a select number of products at the checkout depending on current stock levels.  If this option does not appear and a specified or urgent delivery is required then please do not hesitate to call us on 01752 698720.

 A lead time may apply to items which are out of stock (ranging from 5 to 20 working days - the most up to date information will be displayed on the relevant product page).

DPD Predict & Delivery Tracking

The majority of orders placed will be despatched using the courier DPD. DPD have an industry leading parcel predict and tracking service which enables you to track the status of your delivery all the way down to the final 15 minutes it is scheduled to be delivered. In order to benefit from this great service, please supply your mobile telephone number when at the checkout.

DPD will notify you of the delivery window on the day of despatch and if this is not convenient then you will be presented with the following options:

  • Switch to a different delivery date
  • Deliver to a nominated neighbour
  • Leave the parcel in a specified safe place
  • Have the parcel delivered to a local DPD pick up shop
  • Upgrade your delivery to a earlier delivery slot, or even move to it to a Saturday or Sunday

What do I do if my order arrives damaged?

All orders are checked thoroughly before leaving our premises. On receiving your goods you should inspect them as soon as possible and any damage reported to Luminati on 01752 698720 within 24 hours of delivery. Photographic evidence of damaged goods will be requested where necessary to enable us to make a claim from our carrier.

You may cancel your order without reason within 24 hours of placing it and you will be refunded the amount that you have been charged.

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