In the event that your order has been received and you are not happy with the products that you have received for any reason we will issue you with a full refund under our 100% Satisfaction Money Back Guarantee. In order to receive your refund you must call our Luminati customer service team on 01752 698720 within 14 days of receiving your order to advise us that the goods will be returned and we will issue you with an RMA (Return Merchandise Authorisation) number. You will be responsible for returning the goods to us and must pay the costs of shipping for the return. Any goods returned must be received by us in the same resaleable condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded to the original card used to purchase the goods. Where an order has been paid by a BACs transfer via the bank a refund will be issued by cheque made payable to the Company name on the original order.
Please note that returned goods will not be accepted without an appropriate RMA Number.
It is vital that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for items lost in transit to us.
If, for any reason, goods are received in a faulty condition or the wrong item has been dispatched, the correct item will be dispatched at no extra cost to you, as soon as possible. Please advise the Luminati customer service team as soon as possible of any issues and we will advise you of our preferred course of action depending on the size and weight of the goods and your location.
Custom made products and standard products where branding has been added cannot be returned unless they are faulty or differ substantially from the item ordered. The decision to accept the return of custom made products is entirely at the discretion of Luminati.
Luminati is continuously updating and improving its product designs to meet the needs of its customers. Therefore, we accept no liability for any changes that have been made to the products detailed on our website.