LC11 Greeting Card Stand - Postcard display rack

Service rating: The whole process is so easy to use and the service was excellent.That was the second order I have placed and I would highly recommend .
Product: Excellent service and would highly recommend.

Service rating: Delivery was a little slower than expected, and - confusingly - not by the courier specified in the 'despatched' email.
Product: Build quality seems to be solid enough... but I haven't used it yet!

Service rating: A few days after I placed the order I have been contacted by the company pointed out there will be a delay for dispatch as the item was not in stock and asked if I was ok to wait. I needed the greeting card stand for an exhibition so had to wait for it and pleased they let me know. However, when checked my bank statement I realised my card was charged the second I placed the order but my item wasn't even going to be available for another 3 weeks. I am NOT impressed by this as this day and age it's very easy to pending the payment without actually charging customers on the system. I recently placed an online order for some garden furniture from a company which also was waiting to be restocked. They informed me every step of the way the status of my order and only charged me a few days AFTER my goods had arrived. There's a big difference between good or not so good customer service here.
Product: I really like my greeting card stand and it shows off my product perfectly. The header screws are a bit fiddly and it's quite difficult to insert even a piece of paper into the header. Overall the product itself is very good quality and well made.

Service rating: The product was very good and sturdy and just what I required . I would have given 5 stars if it hadn't taken so long to come.
Product: Excellent build quality but there are no fixings to attach the header and so I had to get my own

Service rating: Item beautifully packaged arrived on time good design and quality
Product: Smart piece ,looks good in our shop setting by cah point

Service rating: In a word. Dreadful.Product was ordered on August 23rd & listed as 'in stock', so that should have been plenty of time to receive it for September 1st, the day I was due to drive down & set up the stand for the NEC Autumn Fair. I got notice on August 25th that the despatch date was August 30th. A little alarmed by this I called Luminati to make sure it would arrive no later than August 31st, where I was assured there would be no problem. I heard nothing until just after midnight of September 1st, when I received an email from DPD informing me of an impending delivery later that day and to expect another email with a one hour time slot. Then at 9.30am another email arrives telling me there had been a delay due to DPD not receiving the parcel from Luminati. I rang up Luminati asking what was going on. They called back 5 minutes later to say that they had spoken to DPD and there was a glitch on the DPD automatic email system where these notices had incorrectly been emailed out - therefore, not to worry. By 2pm, still no time slot from DPD, so I rang Luminati again. This time they rang back to say the product hadn't even left their premises. As you can imagine I blew my top at this incredible feat of total incompetence and what was obviously a huge amount of B/S mongering trying to cover up the eventual truth that would come to pass - and in the process wasting more of my time, stress and energy. I had lost a day's build time waiting for what was never even coming - and this was NINE days after ordering. The manner of the lady on the phone was one of we can get it to you next day definitely wherever I need it, but we won't do any more than go through the usual process of delivery. She was told 10am the next day (September 2nd) was the absolute limit. Surprise, surprise, it did arrive, but at 10:30am, so they couldn't even manage that. I got to the NEC a day and a half late due to this mickey mouse firm and their amateur-hour system/staff. An unmitigated nightmare of an experience.
Product: Did the job, once it arrived - but I came very close to using a back up stand instead

Service rating: great product, came quickly and would recommend them
Product: Good

Service rating: The ordering process was straight forward but notification confirming estimated dispatch date was rather alarming as this was well outside the quoted delivery timescale and after the event date they were ordered for. The matter was rectified with a phone call. Items were well wrapped and arrived with no damage.
Product: The display does look good when filled with cards and looks professional. Quality of material used is good but need to take care when carrying the display as the fit feels a little flimsy.

Service rating: Excellent high quality product. Very well packaged and delivered on time. I'm impressed, thank you.

Service rating: Thank you for quick delivery.
Product: My card stand is now displaying my glass coasters - looks great!

Service rating: I thought the service was excellent. The staff were so helpful when i enquired about delivery times and dates.
Product: The products are superb. I will definitely be dealing with this company again when i require further products of this nature.

Service rating: Excellent service: products delivered when stated and absolutely fit for purpose. Well made and well finished. Customer services first-class too. We were missing some fixings but these have been sent on very promptly with no quibble. Highly recommended.
Product: Great build quality; excellent finish. It makes our cards look even better!

Service rating: There was a problem with delivery due to courier breakdown but Laura in Customer Service was brilliant. I never had to chase for updates and she kept in touch and sorted the problem.
Product: Excellent

Service rating: Yes
Product: Excellent

Service rating: The goods were damaged, and so far, no replacement has been received.
Product: The product was packaged well but the contents were broken and unusable which was disappointing as they were needed for an exhibition that week. Luminaries has not said when it will send a replacement.

Service rating: Very good. The stands were so well packed and arrived very promptly.
Product: Lovely stand, well worth the extra money. I'm confident this will add the right tone to my stall and the cards I have printed.

Service rating: Very good service and delivery, very substantial packing for product meant no risk of damage.
Product: Well made and finished, quite expensive but works well for me.

Service rating: Very good. The stands were so well packed and arrived very promptly.
Product: Beautiful piece of display equipment. My cards look very professional in it - the stand makes all the difference to the presentation.

Service rating: Changed delivery date to suit me.
Product: Looks fab

Service rating: Quickj easy ordering, kept in touch and item delivered when you said it would be. Would use company again.
Product: I have 4 of these units and they are well made, tidy and robust and give a good presentation for cards etc

Service rating: Fast efficient service, header didn't arrive with the order but was dispatched immediately following my email
Product: Exactly as advertised, good product

Service rating: I purchased a Greeting Card Stand with an additional header panel, the order processed smoothly and was despatched in good time. On arrival there was no additional header panel, no documentation informing me that there was more to follow and to date it has not turned up. Despite contacting the company via email requesting either the part be sent or a refund issued neither has happened and my email hasn't even been acknowledged.
Product: It would have been even better with the header panel.

Service rating: Prompt delivery Product expensive
Product: nice product, but overpriced

Service rating: Great range and quick service. Excellently packaged
Product: Excellent

Service rating: It was very good . And the item was dispatched very quickly. The item is beautiful
Product: The item is beautiful well worth the money

Service rating: The card stand was just perfect, I am thrilled with it. I make cards and wanted the stand to display them in my bed and breakfast. Packing and delivery was fast and first class.

Service rating: After reading reviews I was worried about my delivery however it arrived within a couple of days and I've never seen a product so well packed. It was in perfect condition and exactly as described.
Product: The product itself is a clear acrylic stand and was perfect for displaying my range of photo booth props at a trade fair. I think it is quite a fragile item not best suited to be lugged around to trade shows and so we used the packaging it arrived in to make sure it got to the show and back OK and it did. No assembly necessary, very stable on the table and looked good. You could easily access the area under the stand so we used this to store some essential stationary.

Service rating: I ordered two postcard display racks for an exhibition we were taking part in, beginning on June 15th. The delivery was rather slow and when they finally arrived, one of the racks was broken. I immediately reported this back and sent photos of the damage and the order was put in again. However, I said that our exhibition closes on July 5th, so it was vital that the item was despatched as quickly as possible (obviously!). That was on June 15th and the replacement has only arrived today, June 29th. Sad to report, this card rack is also damaged, not as badly as the first one, just a crack, but even so…… I will have to keep this one as otherwise I will not be able top display all our cards.
Product: Although they look smart, these display stands are obviously too flimsy to be sent by post or courier. They are well packed but this does not seem to stop damage occurring.

Service rating: Thank you - the rack was well wrapped and delivered on time.
Product: It's ideal for holding my greeting cards.

Service rating: Excellent product, excellent service.
Product: Excellent

Service rating: Very prompt service, goods well packaged ,product as described.
Product: Excellent

Service rating: Exactly what I wanted. Packaged well and arrived promptly 😀
Product: Excellent

Service rating: interestingly when ordering the same item through Amazon, and not using Prime, it arrived much quicker.
Product: Display stand, excellent quality

Service rating: Postcard stand exactly as described. Packaging really excellent very impressed will use again.
Product: Postcard stand exactly as described. Packaging really excellent very impressed will use again.

Service rating: Perfect! good quality products
Product: Just what I wanted! Will order again from this company

Service rating: Good product and prompt delivery
Product: Excellent

Service rating: Good website - enabled us to find just what we were looking for with ease
Product: Good quality - ideal for purpose - delivered in good time

Service rating: Quality product safely packed and delivered
Product: Very good looking and neat providing good capacity with a small footprint.

Service rating: I would buy from Luminati again. The product was good and exactly the size I wanted. Response and delivery were excellent
Product: Greeting card display rack

Service rating: Really good customer service, quick reply to email query. Stand arrived within a week, very pleased with quality.

Service rating: Speedy delivery.
Product: Very good product. We use it for displaying coasters.

Service rating: Excellent service, item great quality and frequent updates recieved about when item will be delivered etc. Would recommend. thank you
Product: Great item, really perfect for what I needed. thank you

Service rating: I was very happy with greeting card stand purchased and very impressed by the speed of delivery.
Product: A high quality product representing good value for money

Service rating: Excellent website, easy ordering and very well packed parcel. Delivery was quick.
Product: Lovely quality and well made. I was so pleased with it that I have given your details to other artists who want a similar product.

Service rating: Service was ok, took a while to be shipped and delivered.
Product: As I said it's a bit over priced for what it is but it does what it's supposed to do and it was in good condition when I finally got to me

Service rating: Impressive service, kept me well informed of delivery and went the extra mile to get my order to me on time.
Product: Excellent quality and did the job perfectly.

Service rating: Clear description and measurements. Good delivery service.
Product: excellent, well made product.

Service rating: Good service, helpful on the phone when inquiring about the different products, size etc. Would deal with you again, no problem
Product: We are very happy with the stand we chose, it is not out of place in our Church porch and just big enough to display various cards and prayer cards. Thank you,

Service rating: Lovely friendly helpful staff but could be quicker to reply/respond etc as it would be good to know stock levels at the click of a button.
Product: Excellent

Service rating: Product took too long before despatch, this should have been advised prior to placing order.
Product: Excellent

Service rating: Not poor, but wasn't good - too slow and unhelpful person on phone considering I was placing my first order. They didn't want to help with sizes and pointed me towards on-line ordering (nearly didn't bother) The product however is good and it was very well packaged so well-done to dispatch.
Product: Good

Service rating: Good communications
Product: Good product thanks

Service rating: Very efficient - despatched by return
Product: Very robust product - just what we wanted!