Frequently Asked Questions
How long will my order take to arrive?
Orders for items that are in stock will be despatched within 48 hours.
Where items are currently out of stock please allow up to 15 working days for delivery.
We always email an estimated despatch date within 24 hours (excluding weekends) of receiving your order.
What does my 'shipping' charge include?
We use only the most reliable couriers to deliver your goods.
It is our duty of care to ensure that your order gets to you without any damage in transit.
The delivery charge quoted will be for a door to door service only. For an additional cost, we are able to offer an extra service for larger items delivered where our courier will be happy to offer further assistance and remove any pallet(s) if required.
I would prefer not to place my order online. Can I still order goods from Luminati?
Our sales office is open from 9:00 am - 5:00 pm Monday to Friday.
Members of our sales team will be happy to take your order over the telephone if you prefer.
Please call 01752 698720
Can I request a Saturday delivery for my order?
We are always happy to arrange for your order to be despatched on a Saturday delivery service.
There will be an additional cost for delivery on a Saturday.
Please email us with your order details and we will return a quote including the extra delivery charge.
Do you offer a hire service on your products?
We do not offer a hire service.
We only sell our products.
Do you offer trade discounts?
We try to ensure that the prices listed on our websites are as competitive as possible for the quantities listed.
If you are looking to order a larger quantity than what is detailed on our website please do not hesitate to contact us for a quotation.
We are always happy to take a look at your requirements and email a quotation for the best price possible.
You can contact us via the forms or email address on our websites or by calling our sales team on 01752 698720.
Can I hang my frame on the wall in any orientation?
Many of our wall mounting acrylic frames can be hung either way to allow you to display your prints in either a portrait or landscape orientation.
Some of our acrylic frames do specify which orientation they need to be mounted in.
If you are in any doubt, please do not hesitate to call or email our sales team.
Am I able to add to my order once it has been placed?
Of course. The sooner the better if you prefer for the whole order to be sent at the same time.
Please ring our sales team on 01752 698720, quoting your online order number and any member of the sales team will be happy to help.
How can I keep my acrylic products clean?
Use only warm soapy water and a soft cloth to clean any acrylic panels.
To prevent permanent any possible damage avoid contact with any solvent-based liquids.
How do I put up an acrylic poster kit?
Take a look at our video on how to fit a poster kit:-
Take one panel and position in desired location on wall, using the panel as a template, mark the centres of each hole onto the wall.
Drill holes as required for appropriate wall fixings and insert plugs if required.
Separate each wall mount into its three components. Fix the brass inner barrel to the wall using appropriate screws.
Screw the outer barrel over the brass inner barrel.
Remove protective film from both panels and position poster centrally on the back panel. (It may help to use a few pieces of double-sided tape on the back of the poster to prevent movement).
Place front panel over poster, hold both panels together and align panel holes with the pre-fixed barrels.
Screw the front caps through both panels into the outer barrels until hand tight. Do not over-tighten as this may damage the acrylic panels.
I live outside of the UK. Can I order from Luminati?
Many of our customers live outside of the UK.
You are able to place your order online.
You will be advised that a member of the sales team will email you a pro-forma invoice following your order which will include a delivery charge to your required destination.
We always try and obtain the most competitive quote for delivery for you, however, if you wish to arrange for your order to be collected and delivered using your own dedicated courier then we are still happy to supply you with an order (a charge may be applied for packing)
Will I need to be at home to receive my delivery?
We are not insured to leave your order in an unsecured area, therefore it will need to be signed for.
Please make sure someone is in to receive the goods, alternatively you can specify on the order notes section that you give permission to our courier to leave your parcel with a neighbour.
Am I able to set up a trading account with Luminati?
As a progressive business we welcome account customers, however we do not offer the facility of payment by invoice for one off orders.
Any company that has been trading with us for approx. 6 months will be able to apply for a credit invoice account.
Can I request a next day delivery?
If the item that you have ordered is in stock and if the courier has availability on the next day shipment then we will try our best to despatch your order on a next day delivery.
This service cannot however be guaranteed.
Please call our sales team on 01752 698720 to request a next day delivery if required.
How Strong is Polycarbonate when glued?
Although Polycarbonate is extremely tough and has excellent impact resistance, it is surprisingly sensitive to crazing from solvents.
Cyano Acrylate, although inert once set has a high level of solvent when in its liquid state which can lead to crazing.
Bostik Extrufix is probably the best adhesive for general purpose butt and mitre joints. It dissolves the surfaces enabling fusion to occur and then evaporates to leave a strong and water resistant joint.
Remember though that no joint will ever be as strong as the original parent material.
Can I drill holes in my acrylic?
Acrylic is easily cut, drilled and saw using ordinary DIY tools however be careful when drilling acrylic as it can easily go wrong and crack the panel rendering it unusable!
Acrylic is relatively soft yet quite brittle when drilling. Standard geometry jobber drills can be used but tend to drag themselves into the material rather than cutting cleanly. The secret is to apply very light pressure so that it cuts rather than drags!
If you have a diamond file, just take the sharp edge off the bit with a very small flat.
If trying to open up an existing hole, use a step drill. Using a standard drill will almost certainly end in disaster!
How do you bend the Plastic?
Thermoplastics like Acrylic and polycarbonate can be bent and formed by heating to a temperature just below their melting point.
There are some materials however that can be cold formed. PETG can be processed in much the same way as sheet metal if you do not have any heat bending capabilities.
Overbend the material slightly as it will have some spring back.
Why does my product have a blue or green tint when I ordered clear acrylic?
In some cases we send our products out with a protective film on one or both sides.
This can make the acrylic appear to be coloured when in actual fact, it is not. Simply remove the film and you will find a perfectly clear acrylic underneath.
If I order a bespoke version of standard product how much will it cost?
Often a sample of a bespoke product cost as little as 3 times the standard product costs. This is dependant on complexity.
If you are going to be ordering a volume of your product our sales team will work hard to satisfy your requirement as efficiently as possible.
One off print costs can be higher and will often add an additional sum of money.
Do you send out screws with your frame wall mounts?
We do not supply screws which are required for securing the wall mounts on our acrylic frames.
You will need to decide on which screw to use, as these will be different depending on the type of wall that you will be mounting onto.
I have damaged my product - can it be repaired?
If the product is made up of multiple parts that are screwed or riveted together then in most cases Luminati are happy to supply replacement parts.
Repairs are not generally possible on items which are glued together due to the risk of stress cracking on polished edges.
If you are unsure please send us some photos of the damage and we can assess it and recommend the most cost-effective solution.
Can I have my product customised with a logo?
Luminati offers digital printing, screen printing, vinyl application and laser engraving and can match Pantone and CMYK references.
Please send us a file containing the artwork that you would like applying to your products and we will be happy to advise on the best solution.
Can I see a visual of my design before having to go to the prototype stage?
Yes, we offer a design service and can provide 3D visuals and engineered drawings before going to the prototype stage upon request.
Can you customise jewellery / cosmetic displays so my products fit into them?
Yes, we can design the item around your product.
Can you make a display that I can put my own branding into?
Yes, we can add a poster trap that you can slide a poster or branding into, which means it can be changed at any time.
Can I display prices for different products on my display?
Yes, we can add a ticker strip allowing you to put your own prices in and change when required.
Do you design flat-packed jewellery / cosmetic displays?
Depending on the complexity of the design, we can manufacture displays that can be put together simply by the end user. This enables items to be more economically shipped.
Can you engrave onto Wood?
Yes, engraving wood results in a fantastic dark burnt effect.
Can you engrave onto a metal finish?
This depends whether there is a coating on the metal. If there is a coating on the metal we can, but if it is raw metal we cannot engrave this.
Do you install your lightboxes?
In most cases, we supply lightboxes to be installed by the customer as we will not have information relating to power supplies etc.
Do you do lightboxes that go outside?
Yes, we can supply waterproof/weatherproof lightboxes.
Can you manufacture larger production runs?
Yes, we have specialist facilities enabling us to deal with very large production runs.
Can you make an E-Cigarette unit that holds both cigarettes and e-liquid?
Yes, we will design the unit completely around your products and can display as much / little as you like.
Are your illuminated displays battery powered?
We can offer battery powered units, but only on smaller displays, and batteries will need to be charged frequently. In most cases, we advise mains power.
Can you choose what colour lighting to have in your illuminated display?
Yes, we can supply RGB LED's which come with a remote control allowing full control both the colour of the LED's and movement function (strobe / flash / smooth etc).